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Last updated: February 2026
These Terms and Conditions ("Terms") govern your use of the website hosting, management, and digital services ("Services") provided by Rafael Cardoso ("we", "us", "our", "the Company"), a sole trader registered in the United Kingdom.
By subscribing to our Services or purchasing any products, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
Key Definitions:
"Service" means the provision of website hosting, design, maintenance, digital tools, and related digital services on a subscription or one-time payment basis.
"Website" means the website created and hosted by us on your behalf as part of the Service.
"Digital Products" means all digital tools and services including but not limited to WiFi QR Codes, Digital Business Cards, Link-in-Bio Pages, Branded Short Links, Review Collector, Digital Loyalty Cards, Digital Menus, Waitlist & Queue systems, and Dynamic QR Codes.
"Subscription" means a recurring payment arrangement for continued access to Services.
"One-Time Payment" means a single payment for a fixed service period without automatic renewal.
2.1 Website Subscription Plans: We offer three website subscription tiers with different features:
2.2 Email Add-on: Professional email services (@yourdomain.com) available as an add-on for Grace and Elegance plans. This service includes email hosting, webmail access, and standard email storage.
2.3 Digital Products: We offer the following digital products as standalone subscriptions or add-ons:
2.4 Metal Cards (Physical Product): We offer premium metal greeting and business cards as a physical, made-to-order product. The following terms apply specifically to metal card orders:
3.1 Subscription Service: Rafael Cardoso provides website hosting, management, and digital services on a subscription or one-time payment basis. We do not sell website code, templates, or software. You are subscribing to our ongoing service of hosting, maintaining, and managing your website and digital products.
3.2 Service Continuity: Your website and digital products will remain online and operational for as long as your subscription is active and in good standing, or until the end of your paid service period for one-time payments. If your subscription lapses or is terminated, or if your one-time payment period expires without renewal, your services will be suspended and eventually terminated.
3.3 No Code Ownership: The source code, design elements, templates, frameworks, and all underlying technology used to create and operate your website and digital products remain the exclusive intellectual property of Rafael Cardoso. No ownership rights are transferred to you at any point during or after your subscription or payment period.
3.4 Content Ownership: You retain ownership of your business content, including text, images, logos, and other materials that you provide to us for inclusion on your website or digital products. However, the manner in which this content is presented, styled, and integrated remains our intellectual property.
3.5 Data Portability: Upon request and subject to payment of any outstanding fees, we will provide you with an export of your content data (text, images) in a standard format. This does not include website code, designs, or proprietary features.
4.1 Pricing: All prices are displayed on our website and are quoted in British Pounds Sterling (GBP) for UK customers and Euros (EUR) for European customers. Prices include VAT where applicable. We reserve the right to adjust prices; existing customers will receive 30 days' notice before any price increase affects their renewal.
4.2 Billing Periods: Subscriptions are available in the following billing periods: Monthly, 6 Months, 1 Year, 2 Years, 3 Years, 4 Years, and 5 Years. Longer billing periods receive discounted rates as displayed at the time of purchase.
4.3 Payment Methods - Subscriptions: Recurring subscription payments are processed securely through Stripe. Accepted payment methods include major credit and debit cards (Visa, Mastercard, American Express). Your payment details are stored securely by Stripe and are never stored on our servers.
4.4 Payment Methods - One-Time Payments: For annual and multi-year billing periods, one-time payment options are available. These include:
4.5 One-Time vs Subscription Payments: One-time payments provide service access for the full paid period without automatic renewal. You will receive notification before your service period ends with renewal options. Subscriptions automatically renew unless cancelled before the renewal date.
4.6 Failed Payments: If a subscription payment fails, we will attempt to notify you and retry the payment. If payment is not received within 14 days, we reserve the right to suspend your services. After 30 days of non-payment, your subscription may be terminated and services deactivated.
4.7 Taxes: All prices include UK VAT at the applicable rate. For EU customers, VAT is charged according to EU VAT rules. Business customers in the EU may be required to provide a valid VAT number for reverse charge purposes.
5.1 Your Right to Cancel (Cooling-Off Period): If you are a consumer in the UK or EU, you have the right to cancel within 14 days of subscribing without giving any reason (the "cooling-off period"). This right applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and the Consumer Rights Directive (EU).
5.2 Exercising Your Cancellation Right: To exercise your cancellation right, you must inform us of your decision by a clear statement (e.g., email to [email protected]). You may use the cancellation form provided but it is not obligatory.
5.3 Digital Content and Loss of Cancellation Right: If you have requested that the digital content or service begins during the cooling-off period, you acknowledge that you will lose your right to cancel once the digital content has been fully provided or the service has begun to be performed. By proceeding with your purchase and requesting immediate access, you expressly consent to this.
5.4 Refunds During Cooling-Off Period: If you cancel within the cooling-off period before the service has begun or before requesting immediate access, you will receive a full refund within 14 days. If you requested immediate access and cancel within the cooling-off period, you will be charged a proportionate amount for the service provided up to that point.
5.5 Cancellation After Cooling-Off Period: You may cancel your subscription at any time after the cooling-off period by contacting us or through your account dashboard. Cancellation will take effect at the end of your current billing period. No refunds are provided for unused portions of the current billing period.
5.6 One-Time Payment Cancellations: One-time payments for annual or multi-year periods are non-refundable after the cooling-off period. Service continues until the end of the paid period without automatic renewal.
5.7 Klarna Payments: If you used Klarna for payment, any refund will be processed through Klarna according to their refund procedures. Outstanding Klarna payment obligations remain due according to Klarna's terms.
5.8 Cancellation by Us: We reserve the right to terminate your subscription or service immediately if you breach these Terms, use the Service for unlawful purposes, engage in conduct that could harm our reputation or other clients, or fail to pay outstanding fees.
5.9 Consumer Rights Act 2015 (UK): If you are a UK consumer, you have statutory rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If digital content is faulty, you have the right to a repair or replacement, and if this is not possible, you may be entitled to a refund. Nothing in these Terms affects your statutory rights.
6.1 Uptime: We aim to maintain 99.9% uptime for our Services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime caused by factors outside our control.
6.2 Support: Support is provided via email. Response times vary by subscription tier: Standard (48 hours), Dedicated/VIP (24 hours for Elegance), Priority/Same-Day (for Prestige).
6.3 Updates and Modifications: We may update, modify, or improve the Service from time to time. Such changes will not materially reduce the core functionality of your services during your active subscription or payment period.
6.4 Third-Party Services: Our Services may integrate with third-party services (payment processors, email providers, etc.). We are not responsible for the availability or performance of third-party services.
7.1 You must provide accurate and complete information when subscribing and keep your account details up to date.
7.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
7.3 You are responsible for all content you provide for your website and digital products and warrant that you have the right to use such content.
7.4 You must not use the Service for any unlawful purpose, to distribute harmful content, or in a way that infringes the rights of others.
7.5 You must not attempt to gain unauthorised access to the Service, other accounts, or our systems.
7.6 You must comply with all applicable laws and regulations, including data protection laws if you collect personal data through your website or products.
8.1 All intellectual property rights in the Service, including but not limited to code, designs, templates, software, documentation, and branding, are owned by Rafael Cardoso and are protected by UK and international intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription or payment period only.
8.3 Upon termination of your subscription or expiry of your payment period, all rights granted to you under these Terms will cease immediately.
8.4 You retain ownership of content you provide (text, images, logos) but grant us a licence to use this content solely for the purpose of providing the Services.
9.1 To the fullest extent permitted by law, Rafael Cardoso shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
9.2 Our total liability to you for any claims arising from or related to the Service shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
9.3 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of terms implied by law; defective digital content under the Consumer Rights Act 2015; or any other liability that cannot be excluded by law.
9.4 We are not liable for failures or delays caused by circumstances beyond our reasonable control (force majeure), including natural disasters, utility failures, cyber-attacks, or government actions.
10.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) where applicable. Please refer to our Privacy Policy for full details.
10.2 We act as a data processor for any personal data you collect through your website or digital products. You remain the data controller and are responsible for ensuring your collection and use of personal data complies with applicable data protection laws.
10.3 We implement appropriate technical and organisational measures to protect personal data, including encryption, secure hosting, and access controls.
10.4 Your data may be stored on servers located in the UK and/or EU. We will not transfer personal data outside these regions without appropriate safeguards.
11.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2 If you are a UK consumer, you may have rights under UK law that cannot be overridden by contract. For EU consumers, you will benefit from any mandatory provisions of the law of your country of residence.
11.3 We encourage you to contact us first to resolve any disputes. Many issues can be resolved quickly through our support team at [email protected].
11.4 EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
11.5 Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are entitled to bring proceedings in your local courts under consumer protection law.
12.1 We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
12.2 Material changes will be notified to you via email or through your account dashboard at least 30 days before taking effect.
12.3 Continued use of the Service after such notification constitutes acceptance of the updated Terms.
12.4 If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.
13.1 Entire Agreement: These Terms, together with our Privacy Policy and any specific product terms, constitute the entire agreement between you and us.
13.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.3 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
13.4 Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
13.5 Third-Party Rights: These Terms do not give rights to any third party under the Contracts (Rights of Third Parties) Act 1999.
14.1 Authority of Sales Representatives: Sales representatives, agents, affiliates, or any third parties acting on our behalf ("Sales Representatives") have limited authority to represent Rafael Cardoso. Sales Representatives are authorised only to present our Services and pricing as published on our official website and marketing materials.
14.2 No Authority to Modify Terms: Sales Representatives do not have authority to modify, amend, waive, or supplement these Terms and Conditions. Any promises, representations, or commitments made by Sales Representatives that differ from or exceed the scope of these Terms are not binding on Rafael Cardoso unless confirmed in writing by Rafael Cardoso directly via official company email ([email protected]).
14.3 Verbal Representations: You acknowledge that any verbal representations, promises, or guarantees made by Sales Representatives are not binding unless confirmed in writing by Rafael Cardoso. We encourage you to verify any claims or promises with us directly before making a purchase decision.
14.4 Pricing and Discounts: Only discounts and pricing structures published on our official website or confirmed in writing by Rafael Cardoso are valid. Sales Representatives cannot offer, promise, or guarantee discounts, special pricing, or promotional offers beyond what is officially advertised without prior written approval from Rafael Cardoso.
14.5 Limitation of Liability for Agent Conduct: To the maximum extent permitted by law, Rafael Cardoso shall not be liable for any unauthorised representations, promises, guarantees, or commitments made by Sales Representatives that are not confirmed in writing by Rafael Cardoso. Any reliance on such unauthorised representations is at your own risk.
14.6 Independent Contractors: Sales Representatives may be independent contractors and are not employees of Rafael Cardoso. Rafael Cardoso does not control the manner or means by which Sales Representatives perform their services, and Sales Representatives are responsible for their own conduct, taxes, and compliance with applicable laws.
14.7 Complaints About Sales Representatives: If you have any concerns about the conduct of a Sales Representative, including but not limited to misrepresentation, aggressive sales tactics, or unprofessional behaviour, please report this to us immediately at [email protected]. We take such complaints seriously and will investigate accordingly.
14.8 Confirmation Requirement: For your protection and ours, we strongly recommend that all material terms, special arrangements, or any departures from our standard Terms be confirmed in writing via email before you commit to a purchase. Only written confirmations from [email protected] constitute binding agreements.
15.1 Your Indemnification: You agree to indemnify, defend, and hold harmless Rafael Cardoso, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable legal fees, arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any content you submit or publish through the Services; (e) any fraudulent or illegal activity conducted by you.
15.2 Defence Control: We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defences.
If you have any questions about these Terms, our Services, or wish to exercise any of your rights, please contact us at:
Email: [email protected]
Business Address: United Kingdom
The following terms apply when Rafael Cardoso is engaged as a subcontractor, freelancer, or service provider by another business, agency, or professional ("the Contracting Party") to deliver services on behalf of the Contracting Party's own clients.
17.1 Scope of B2B Engagement: When subcontracted, Rafael Cardoso provides the agreed services (website development, hosting, digital products, metal cards, or other deliverables) as specified in the written agreement, statement of work (SOW), or purchase order between the parties. These Terms apply in addition to any separate B2B agreement, and in case of conflict, the specific B2B agreement shall prevail.
17.2 White-Label and Reseller Rights: The Contracting Party may present the delivered work to their own clients under their own brand (white-label) unless otherwise specified. However, the underlying code, frameworks, templates, and technology remain the intellectual property of Rafael Cardoso. No source code ownership is transferred unless explicitly agreed in writing.
17.3 Pricing and Payment Terms: B2B pricing is agreed separately and may differ from published consumer pricing. Unless otherwise agreed in writing: (a) invoices are payable within 14 days of issue; (b) late payments incur interest at 8% above the Bank of England base rate per annum (Late Payment of Commercial Debts (Interest) Act 1998); (c) Rafael Cardoso reserves the right to suspend work on outstanding invoices exceeding 30 days.
17.4 Service Level and Turnaround: Turnaround times and service levels for B2B engagements are as agreed in the specific project scope. Where no specific timeline is agreed, reasonable timeframes apply. Rush or priority requests may be subject to additional charges.
17.5 Limitation of Liability (B2B): In B2B arrangements, consumer protection legislation (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) does not apply. Liability is limited to the total fees paid under the specific engagement. Rafael Cardoso shall not be liable for any indirect, consequential, or incidental losses, including loss of profits, loss of business, or third-party claims arising from the Contracting Party's use of the deliverables.
17.6 Confidentiality: Both parties agree to keep confidential any proprietary information, client data, pricing structures, and business processes disclosed during the engagement. This obligation survives termination of the agreement for a period of 2 years.
17.7 Non-Solicitation: During the term of the engagement and for 12 months thereafter, neither party shall directly solicit or attempt to engage the other party's clients or end-users with whom they have had contact through the B2B arrangement, without prior written consent.
17.8 Termination of B2B Engagement: Either party may terminate a B2B engagement with 30 days' written notice. Upon termination: (a) all outstanding invoices become immediately due; (b) work in progress will be delivered in its current state; (c) ongoing hosting and maintenance obligations cease at the end of the notice period unless separately agreed.
17.9 Indemnification (B2B): The Contracting Party agrees to indemnify Rafael Cardoso against any claims, losses, or damages arising from: (a) the Contracting Party's representations to their own clients about the services; (b) modifications made to deliverables by the Contracting Party or third parties; (c) use of deliverables in a manner not contemplated by the original scope of work.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
As a consumer, you have legal rights in relation to Services that are not provided with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Terms will affect these statutory rights.